Frequently Asked Questions
For your convenience, we've provided answers to some of our most-asked customer service related questions below.
Q: Shipping: When will my order arrive?
A: Delivery times depend on your location. Proceed to checkout and continue to the shipping method to see the delivery date. Next day delivery is available in most of Ontario and Quebec. Order by 12 Noon EST for same day fulfillment. Keep in mind that weekends and holidays are not considered business days by MMPLEASURE, or our shipping partners. The guaranteed delivery date is based on the promised delivery date you choose at the time of checkout.
Please refer to our promised delivery date during checkout.
Q: How much is shipping?
A: Standard shipping is free for orders over $59+ (before tax and after the coupon code is applied) otherwise the cost is just $9.99. If you need your order faster than the standard promised delivery date, you will be provided with other promise delivery dates to choose from. The cost of faster shipping will be determined based on the delivery date you choose.
Q: Discreet shipping and billing is important to me. How will my order look when it arrives and what will show up on my credit card?
A: Discreet shipping is important to many of us. The shipping label will simply read Customer Service. Below is a sample of an order ready to be shipped. Some orders may be packaged in bubble mailers. Your credit card or Paypal account will be charged under the name TBMBM Inc. which is our parent company.
Q: How can I place an order?
Once you've found the product you want to purchase, click the add to shopping cart button. Once you are done choosing the items, click the proceed to checkout button to fill in the information required. Choose your desired shipping and payment option. Once the order has been placed, a web confirmation number will be provided to you at the top of the page. You will then automatically receive a confirmation via email.
Q: What is your return policy?
A: Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our customers.
Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.
This includes, but is not limited to:
- Vibrators And Dildos
- Douche/Enema Kits
- Anal Toys, Beads And Plugs
- Cock And Ball Devices, Cock Rings And Cock Sleeves
- Gags And Ropes
- Lingerie And Men's Wear
Lubes, massage oils, condoms, and body paints are also not returnable.
Q: Can I cancel my order or make a change of address?
A: In most instances, your order is processed and shipped the same day so you get it quickly. Therefore, there is no way to cancel an order once it has been submitted.
Once the order is processed and shipped we can not make any changes to the address. In most cases, if the order can not be delivered due to an address error, the parcel will be returned to us by the carrier. All returned orders will be refunded and can NOT be shipped back out.
Q: What products do your sale restrictions include?
A: Currently the following manufacturers DO NOT allow any further discounting of their product prices unless it is exclusively mentioned for that brand of product:
- Eroscillator
- Womanizer
- We-Wibe
- Bathmate
Q: How can I contact you?
You can reach us by chat or email. Also feel free to contact us through our website.
Q: How to unsubscribe from the newsletter?
A: You can unsubscribe from our newsletter at any time by clicking the unsubscribe link at the bottom of the newsletter. Scroll to the bottom of the next page and click unsubscribe again. You will receive a message indicating you have unsubscribed successfully.
Q: How do I reset my password?
A: You can reset your password by clicking on Login/Register at the top of the home page. Type in the email used to register your account and then click on reset password. The new password will be emailed to you.
All charges are in US dollars, please visit http://www.mmpleasure.com/ to shop in US dollars.
This website is to only be viewed and used by an adult audience. All models are 18 years of age or older. If you are under 18 years old (21 years old in some states) you are to leave immediately. No exceptions.